Terms of Service

1.1 Related Agreements

These Terms incorporate by reference the following policies and agreements:

• Privacy Policy - How we collect and use your information
• Security Policy - Our security practices and commitments
• Data Processing Agreement (DPA) - For customers processing personal data
• Service Level Agreement (SLA) - Uptime and performance commitments

2.1 Service Features

2.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Services at any time. We will provide reasonable notice of material changes that negatively impact your use of the Services. Continued use after such changes constitutes acceptance.

3.1 Account Registration

To use the Services, you must create an account by providing accurate, complete, and current information. You agree to:

• Provide accurate and truthful information during registration
• Maintain and update your account information to keep it accurate
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access or security breach
• Be at least 18 years of age or the age of majority in your jurisdiction

3.2 Account Security

You are responsible for all activities that occur under your account. We strongly recommend:

TigerLabel is not liable for any loss or damage arising from your failure to maintain account security.

3.3 Organization Accounts

For organization accounts, the account owner has administrative control over:

• • Adding and removing team members
• • Assigning roles and permissions
• • Managing billing and subscriptions
• • Accessing organization data and analytics
• • Setting security and compliance policies

4.1 Prohibited Activities

You agree not to:

5.1 TigerLabel's Intellectual Property

The Services, including all software, technology, designs, graphics, user interfaces, trademarks, logos, and documentation (collectively, "TigerLabel IP"), are owned by TigerLabel, Inc. and protected by intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. You may not:

• • Copy, modify, or create derivative works of the Services
• • Reverse engineer, decompile, or disassemble the platform
• • Remove or alter any proprietary notices or labels
• • Use TigerLabel's trademarks without written permission
• • Frame or mirror any part of the Services

5.2 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about the Services ("Feedback"), you grant TigerLabel a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our Services without any obligation to you.

6.1 Your Data Ownership

You retain all ownership rights to the data, content, and annotations you upload, create, or generate using the Services ("Your Data"). TigerLabel does not claim ownership of Your Data.

6.2 Your Responsibilities

You are responsible for:

• Ensuring you have the legal right to upload and process Your Data
• Obtaining necessary consents for processing personal data
• Complying with applicable data protection laws (GDPR, CCPA, etc.)
• Maintaining backups of critical data outside our platform
• Not uploading sensitive data without appropriate safeguards

6.3 Data Processing Agreement

If you process personal data using our Services, our Data Processing Agreement (DPA) applies. The DPA governs TigerLabel's role as a data processor and includes Standard Contractual Clauses for international transfers.

6.4 Data Deletion and Export

You may export Your Data at any time using our data export tools. Upon account termination, we will:

• • Provide you 30 days to export Your Data
• • Delete Your Data within 90 days of termination
• • Retain only what is required for legal or regulatory compliance

7.1 Subscription Plans

TigerLabel offers various subscription plans with different features and usage limits. Pricing is available on our Pricing page.

7.2 Payment Processing

• Payments are processed securely through Stripe
• We accept major credit cards and ACH transfers (Enterprise)
• All fees are in U.S. Dollars unless otherwise specified
• You authorize us to charge your payment method for all fees

7.3 Automatic Renewal

Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current rate for your plan.

7.4 Usage-Based Fees

Certain features may incur additional usage-based fees (e.g., workforce labeling, API calls beyond included limits). You will be notified of such fees before incurring them.

7.5 Taxes

All fees are exclusive of taxes. You are responsible for all applicable sales, use, VAT, GST, and other taxes. We will add applicable taxes to your invoice unless you provide a valid tax exemption certificate.

7.6 Refunds and Credits

All fees are non-refundable except:

• • Within 14 days of first subscription purchase (Pro rata refund)
• • If we fail to meet our SLA commitments (Service credits)
• • At our sole discretion for extenuating circumstances

8.1 Uptime Commitment

8.2 Exclusions

The SLA does not apply to downtime caused by:

• • Scheduled maintenance (with 48 hours notice)
• • Your misuse of the Services or violation of Terms
• • Third-party services or infrastructure
• • Force majeure events beyond our control
• • Beta or preview features

8.3 Support Response Times

9.1 Warranty Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TIGERLABEL DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Exceptions

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

11.1 Termination by You

You may cancel your subscription at any time from your account settings. Cancellation will be effective at the end of your current billing period. You will not receive a refund for any unused portion of your subscription.

11.2 Termination by TigerLabel

We may suspend or terminate your access to the Services immediately if:

• • You violate these Terms or our Acceptable Use Policy
• • Your account is inactive for more than 6 months (free plans)
• • Your payment is more than 15 days past due
• • We are required to do so by law
• • You engage in fraudulent or illegal activities

11.3 Effect of Termination

Upon termination:

• • Your right to access and use the Services immediately ceases
• • You have 30 days to export Your Data before it is deleted
• • We will delete Your Data within 90 days, except as required by law
• • You remain liable for any outstanding fees
• • Sections that by their nature should survive termination will survive

13.1 Informal Resolution

Before filing a formal dispute, you agree to first contact us at legal@tigerlabel.com and attempt to resolve the dispute informally. We will attempt to resolve the dispute within 60 days.

13.2 Binding Arbitration

If we cannot resolve a dispute informally, any dispute arising out of or relating to these Terms or the Services shall be finally settled by binding arbitration under the rules of the American Arbitration Association (AAA). The arbitration will be conducted in San Francisco, California.

13.3 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.