Privacy Policy
At TigerLabel, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data labeling platform and services.
1Information We Collect
1.1 Personal Information
When you create an account or use our services, we collect:
- Account Information: Name, email address, company name, job title, phone number, and billing address
- Authentication Data: Username, password (encrypted), and multi-factor authentication tokens
- Payment Information: Credit card details, billing information (processed securely through Stripe)
- Profile Information: Profile photo, bio, preferences, and notification settings
1.2 Usage Data
We automatically collect information about how you interact with our platform:
- Platform Activity: Labeling tasks completed, projects created, annotations made, time spent on tasks
- Technical Data: IP address, browser type, device information, operating system, referring URLs
- Performance Metrics: Labeling accuracy, throughput, quality scores, consensus metrics
- Log Data: API calls, error logs, feature usage, system interactions
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
Essential Cookies
Required for platform functionality, authentication, and security
Analytics Cookies
Help us understand usage patterns and improve our services (Google Analytics, Mixpanel)
Preference Cookies
Remember your settings, language, and customization preferences
Marketing Cookies
Track conversions and measure advertising effectiveness (with your consent)
1.4 User-Generated Content and Data
When you use our labeling platform, we collect and process the data you upload for annotation, including images, videos, text, audio files, and the annotations you create. This data is processed according to your Data Processing Agreement (DPA) and remains your intellectual property.
2How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- • Provide and maintain the TigerLabel platform
- • Process and manage labeling tasks
- • Enable collaboration features
- • Provide customer support
Security & Authentication
- • Verify user identity and prevent fraud
- • Monitor for security threats
- • Enforce terms of service
- • Protect platform integrity
Platform Improvement
- • Analyze usage patterns and trends
- • Develop new features and services
- • Improve AI-assisted labeling tools
- • Optimize platform performance
Communications
- • Send service updates and notifications
- • Respond to inquiries and requests
- • Share product updates (with consent)
- • Send marketing communications (opt-in)
Legal Basis for Processing (GDPR)
We process your personal data based on: (1) Contract Performance - to provide our services; (2) Legitimate Interests - to improve our platform and prevent fraud; (3) Legal Obligation - to comply with applicable laws; (4) Consent - for marketing communications and optional features.
3Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist in operating our platform:
- • AWS (Amazon Web Services) - Cloud infrastructure and storage
- • Stripe - Payment processing
- • SendGrid - Email delivery
- • Google Analytics - Usage analytics
- • Intercom - Customer support and communications
All service providers are bound by data processing agreements and are only permitted to use your data to perform services on our behalf.
Business Transfers
If TigerLabel is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our platform before your information is transferred.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to:
- • Comply with legal obligations
- • Protect and defend our rights or property
- • Prevent fraud or security issues
- • Protect the personal safety of users or the public
Aggregated Data
We may share aggregated, anonymized data that cannot identify you individually for research, marketing, or analytics purposes. This includes industry benchmarks, usage statistics, and performance metrics.
4Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of active account + 90 days after deletion |
| Labeling Data & Annotations | As specified in your service agreement (default: 30 days after project completion) |
| Billing Records | 7 years (for tax and accounting purposes) |
| Usage Logs | 90 days |
| Security Logs | 1 year |
| Marketing Communications | Until you unsubscribe + 30 days |
When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, tax, or regulatory purposes.
5Your Rights
Depending on your location, you have certain rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you. You can export your data from your account settings or contact us for a comprehensive data export.
Right to Rectification
Request correction of inaccurate or incomplete personal information. You can update most information directly in your account settings.
Right to Erasure
Request deletion of your personal information. You can delete your account from settings or contact us to request data deletion.
Right to Restriction
Request that we limit how we use your personal information while we resolve issues or verify the accuracy of your data.
Right to Data Portability
Receive your personal information in a structured, machine-readable format to transfer to another service provider.
Right to Object
Object to processing of your personal information for direct marketing purposes or when based on legitimate interests.
How to Exercise Your Rights
To exercise any of these rights, you can:
- • Use the data management tools in your account settings
- • Email our Data Protection Officer at privacy@tigerlabel.com
- • Submit a request through our privacy request form
We will respond to your request within 30 days. We may need to verify your identity before fulfilling certain requests to protect your privacy.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed, and the right to opt-out of the sale of personal information. We do not sell your personal information.
6International Data Transfers
TigerLabel is headquartered in the United States, and we process data globally through our cloud infrastructure partners. If you are located outside the United States, your information may be transferred to and processed in the United States or other countries.
Transfer Safeguards
We implement appropriate safeguards for international data transfers:
- Standard Contractual Clauses (SCCs): We use EU-approved SCCs for transfers from the EU/EEA to countries without adequacy decisions
- Data Processing Agreements: All processors are contractually obligated to protect your data with adequate security measures
- Regional Data Storage: Enterprise customers can choose specific regions for data storage (EU, US, Asia-Pacific)
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
For more information about our international data transfer mechanisms, please contact our Data Protection Officer at privacy@tigerlabel.com.
7Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Encryption
TLS 1.3 in transit, AES-256 at rest
Access Controls
Role-based permissions, MFA, SSO
Monitoring
24/7 security monitoring and alerts
For comprehensive information about our security practices, please visit our Security page.
8Children's Privacy
TigerLabel is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@tigerlabel.com.
If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as quickly as possible.
9Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email at the address associated with your account
- Display a prominent notice on our platform
- Maintain an archive of previous versions for your reference
Your continued use of TigerLabel after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, please discontinue use of our services and contact us to delete your account.
10Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Mailing Address
TigerLabel, Inc.
Attn: Data Protection Officer
123 Market Street, Suite 500
San Francisco, CA 94103
United States
EU Representative
For EU/EEA residents, you may also contact our EU representative:
Supervisory Authority
If you are located in the EU/EEA and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.