Security at TigerLabel
Security and data protection are at the core of everything we do. We implement industry-leading security practices to protect your data and ensure platform reliability.
SOC 2 Type II
Certified
ISO 27001
Certified
GDPR
Compliant
HIPAA
Available
1Infrastructure Security
TigerLabel's infrastructure is built on Amazon Web Services (AWS), leveraging enterprise-grade security features and best practices for cloud architecture.
Cloud Infrastructure
- AWS GovCloud and standard regions
- Multi-AZ deployment for high availability
- Auto-scaling based on demand
- Regional data residency options
Network Security
- Private VPC with isolated subnets
- Web Application Firewall (WAF)
- DDoS protection via AWS Shield
- Network segmentation and ACLs
Encryption
- TLS 1.3 for data in transit
- AES-256 encryption at rest
- AWS KMS for key management
- Encrypted database backups
Data Storage
- Encrypted S3 buckets with versioning
- RDS with automated backups
- Point-in-time recovery capabilities
- Immutable backup storage
Infrastructure as Code
All infrastructure is managed as code using Terraform, enabling version control, peer review, and consistent deployments across environments. Infrastructure changes undergo automated security scanning before deployment.
2Application Security
We follow secure development practices throughout the software development lifecycle to prevent vulnerabilities and protect against common attack vectors.
2.1 Secure Development Lifecycle
Security by Design
Security requirements are defined at the design phase. All features undergo security review before implementation.
Code Review
All code changes require peer review with security considerations. Security-sensitive changes require additional security team review.
Automated Testing
Continuous integration includes SAST, dependency scanning, and security unit tests. No deployment without passing security checks.
Penetration Testing
Annual third-party penetration testing and continuous vulnerability assessments by independent security firms.
2.2 OWASP Top 10 Protection
We implement comprehensive protections against the OWASP Top 10 vulnerabilities:
Injection Protection
Parameterized queries, input validation, ORM usage
Authentication Security
MFA, password hashing (bcrypt), session management
Sensitive Data Exposure
Encryption at rest and in transit, secure key storage
XXE Protection
XML parsers configured to prevent entity expansion
Access Control
RBAC, principle of least privilege, authorization checks
Security Misconfiguration
Hardened configurations, minimal services, regular updates
XSS Protection
Content Security Policy, output encoding, React XSS prevention
Deserialization
Integrity checks, restricted deserialization contexts
Component Vulnerabilities
Automated dependency scanning, regular updates, SBOMs
Logging & Monitoring
Comprehensive audit logs, real-time alerting, SIEM integration
2.3 API Security
- OAuth 2.0 and JWT-based authentication
- Rate limiting and throttling to prevent abuse
- Request validation and schema enforcement
- API gateway for centralized security controls
- Comprehensive API logging and monitoring
3Data Protection
Protecting your data is our highest priority. We implement multiple layers of security to ensure your data remains confidential, available, and tamper-proof.
Encryption
- • TLS 1.3 for all data in transit
- • AES-256 encryption for data at rest
- • Field-level encryption for sensitive data
- • Encrypted database connections
- • Encrypted backups and snapshots
Access Controls
- • Role-Based Access Control (RBAC)
- • Principle of least privilege
- • Multi-factor authentication (MFA)
- • SSO integration (SAML, OAuth)
- • Session timeout and management
Data Isolation
- • Logical data separation per customer
- • Isolated execution environments
- • Network segmentation
- • Private dedicated instances (Enterprise)
- • Regional data residency options
Monitoring & Auditing
- • Comprehensive audit logs
- • Real-time security monitoring
- • Anomaly detection and alerting
- • User activity tracking
- • Tamper-proof log storage
3.1 Backup and Disaster Recovery
Automated Backups
Continuous backups with point-in-time recovery up to 35 days
Geographic Redundancy
Backups replicated across multiple AWS regions
Disaster Recovery
RTO of 4 hours, RPO of 1 hour for critical systems
Regular Testing
Quarterly disaster recovery drills and backup restoration tests
3.2 Data Retention and Deletion
We follow strict data retention policies and provide secure data deletion capabilities:
- • Customer-controlled data retention periods
- • Secure data deletion upon request
- • Cryptographic erasure for secure deletion
- • 30-day grace period for data export after account deletion
- • Compliance with data protection regulations (GDPR, CCPA)
4Compliance & Certifications
TigerLabel maintains compliance with industry standards and regulations to ensure the highest level of security and data protection.
SOC 2 Type II
CertifiedAnnual audit of security, availability, and confidentiality controls
ISO 27001
CertifiedInternational standard for information security management
GDPR
CompliantFull compliance with EU data protection regulations
HIPAA
AvailableBAA available for healthcare customers processing PHI
Download Compliance Documents
4.1 Additional Compliance
CCPA / CPRA
California Consumer Privacy Act compliance with data subject rights support
PCI DSS Level 1
Payment processing through PCI-compliant provider (Stripe)
Privacy Shield
Standard Contractual Clauses for EU-US data transfers
FERPA
Support for educational institutions with FERPA requirements
5Incident Response
We maintain a comprehensive incident response plan to quickly identify, contain, and remediate security incidents while minimizing impact to our customers.
Incident Response Process
Detection
24/7 monitoring and alerting systems detect potential security incidents in real-time
Triage & Classification
Incident response team assesses severity and determines appropriate response
Containment
Immediate actions taken to contain the incident and prevent further damage
Investigation
Forensic analysis to understand scope, root cause, and affected systems
Remediation
Implement fixes, patches, and security improvements to address vulnerabilities
Communication
Notify affected customers within 72 hours in accordance with breach notification laws
Post-Incident Review
Conduct lessons learned session and update procedures to prevent recurrence
Customer Notification
In the event of a security incident that may affect your data, we will notify you promptly via email and through our status page. We provide transparent communication about the nature of the incident, affected systems, and remediation steps.
6Security Certifications
Our security program is validated by independent third-party auditors and security firms. We maintain industry-recognized certifications and undergo regular assessments.
Annual Security Assessments
SOC 2 Type II Audit
Annual audit by independent CPA firm covering security, availability, and confidentiality
Penetration Testing
Annual penetration testing by independent security firms (application and infrastructure)
Vulnerability Assessments
Quarterly vulnerability scanning and continuous security monitoring
Code Security Review
Continuous SAST/DAST scanning and manual security code reviews
7Responsible Disclosure Program
We welcome security researchers to help us keep TigerLabel secure. If you discover a security vulnerability, please report it to us responsibly.
How to Report a Vulnerability
What to Include
- Detailed description of the vulnerability
- Steps to reproduce the issue
- Potential impact and severity assessment
- Your contact information for follow-up
- Screenshots or proof-of-concept code (if applicable)
Our Commitment
- We will respond to your report within 24 hours
- We will provide regular updates on our progress
- We will not take legal action against good-faith security researchers
- We will credit you for your discovery (if desired)
- We offer monetary rewards for significant vulnerabilities
Responsible Disclosure Guidelines
To qualify for protection under our program:
- • Do not access or modify customer data
- • Do not perform denial of service attacks
- • Do not use social engineering or phishing
- • Give us reasonable time to address the issue before public disclosure (90 days)
- • Do not violate any laws or regulations
8Contact Security Team
For security-related inquiries, vulnerability reports, or to request security documentation, please contact our security team.
Security Team
General Inquiries
security@tigerlabel.comVulnerability Reports
security@tigerlabel.comEnterprise Security
For enterprise customers requiring additional security documentation, custom security assessments, or compliance support.
enterprise@tigerlabel.com